Survey Library

Online Shoppers Feedback Surveys

These surveys target shoppers who shop online, gathering feedback on their shopping experience, including product availability, website functionality, and delivery process. Using tailored e-commerce survey questions help businesses improve their online shopping platform.

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Post-Purchase Satisfaction Survey

This survey gathers feedback from customers about their satisfaction with the entire shopping experience after making a purchase, including product quality and service.

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Product Availability Feedback

Gathers insights on the availability of desired products, helping to improve inventory management and customer satisfaction.

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Shipping and Delivery Feedback

Use this template to gather insights on customers' satisfaction with the shipping and delivery process, including speed, cost, and condition of the delivered items.

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Return and Exchange Process Feedback

This survey collects feedback on the ease and efficiency of your return and exchange process, helping to identify areas for improvement.

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Product Description Accuracy Feedback

Gather feedback on whether product descriptions, images, and specifications match the actual products received by customers, ensuring accurate information is provided.

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Online Customer Support Feedback

This survey assesses customers' experiences with your online customer support, including response times, helpfulness, and overall satisfaction.

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Payment Process Feedback

Collect insights on customers' experiences with your payment process, including ease of use, security, and the availability of preferred payment methods.

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Website Security Feedback

Use this template to gather feedback on customers' perceptions of the security measures in place on your website to protect their personal and financial information.

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Discount and Promo Code Feedback

This survey collects feedback on the availability, usage, and effectiveness of discounts and promo codes offered to customers during their shopping experience.

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Wishlist Functionality Feedback

Gather insights on how customers use the wishlist feature on your online store, including its ease of use, functionality, and overall satisfaction with this feature.

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