👋 say hello to your new hire
The teammate who runs your entire feedback loop.
FeedbackRobot is a 24/7 AI agent for customer feedback and online reputation management — it monitors reviews across 20+ platforms and auto-responds to negative reviews with empathy in under 2 minutes.
FeedbackRobot sends the surveys, watches every review, feels out the tone, and writes back like a real person would — empathetic when it should be, fast always. It never takes a day off.
25 free AI actions · no credit card required
watching live…
5-star review from Maria on Google
Thank-you reply sent
1-star review flagged: “wait was too long”
Empathetic reply drafted & sent
Post-visit survey sent to 8 guests
3 responses already in
Review on TripAdvisor answered
Resolved in 90 seconds
Watch · 1:19
See how FeedbackRobot looks after your guests
From the one-star review that lands at 11pm to the guest who comes back in the spring: surveys, reply drafts you approve, video testimonials and every property in one inbox.
Read the transcript
Hospitality is a promise. That every guest leaves feeling looked after.
But you can't be at every table. And the unhappy guest rarely tells you. They tell the internet.
By breakfast, your next guests have already read it.
Meanwhile, surveys go unanswered, reviews pile up, and the praise never reaches the people who earned it.
Now imagine it never got that far.
One question, the moment they leave, while it's still fixable.
Every review, on every platform, drafted in your voice. While you sleep.
And nothing goes out without you.
When they love you, they say it on camera.
On your website by lunch.
And when a guest names the person who made their night, the whole team hears it.
Running a group? Every hotel, every restaurant, one inbox. Each in its own voice.
And it works with what you already run. Your PMS, Salesforce, Shopify, WhatsApp, SMS, and every major review site.
The guest who almost left for good? Table twelve. Saturday.
Less time on screens. More time with your guests.
FeedbackRobot. For the people who look after people.
Three jobs, one agent
It asks. It answers. It shows.
FeedbackRobot runs your entire feedback loop — collecting it through ongoing surveys, managing it through review monitoring and response, and turning the best of it into proof your next customer sees.
Ongoing Surveys
Ask the right question at the right moment.
Describe what you want to learn — your agent builds the survey and triggers it automatically at the moments that matter.
How was your wait time today?
Reviews & Reputation
Monitor everywhere. Resolve instantly.
Your agent watches every platform, reads the tone, and drafts — or sends — a reply before you'd have opened the tab.
"Room was noisy all night…"
"So sorry about the noise — we've moved you to a quieter room…"
Testimonials & Social Proof
Turn happy customers into proof.
A record button inside any survey. Guests who loved it say so on camera; you approve the clip and it's on your website, widget or Instagram the same day.
Approved — live on your Feedback Wall and as a story-format post.
New
Two ways to be believed.
Collect testimonials on camera, then put the proof where people decide.
Video testimonials
Let happy guests say it on camera.
A record button inside any survey. Guests who loved it leave a twenty-second testimonial and get a thank-you; guests who didn’t tell you privately. Approve the good ones and they’re on your website the same day.
Spotlight
Put the proof where people decide.
Reviews and recorded testimonials become a Feedback Wall, a web widget, or a social post with your branding — including story-format video you can post straight to Instagram.
Always your call
An agent that acts — but never goes rogue.
Every reply lands in a shared Team Inbox first, so you can review and approve responses whenever you want to. Leave it running autonomously, or take over any conversation instantly — the agent works the way you want to be involved.
Team Inbox · 1 pending
Draft reply ready for review
Watch it work
Four jobs. One agent.
That's the pitch. Here's what those jobs actually look like broken down into the four things your agent does every day.
Surveys that send themselves.
A purchase completes, a stay ends, a ticket closes — your agent fires the right survey at the right moment automatically, then follows up with anyone who hasn't responded yet.
Text message
from FeedbackRobot
Tap to answer · takes 5 seconds
Use cases
Built for how your industry actually gets reviewed.
The platforms, the timing, and the language that matter change by industry. Your agent adapts to yours.
See it for yourself
A report that actually tells you something.
No dashboard to dig through. Every morning your agent tells you exactly what it did overnight — and what still needs your attention.
Review sentiment · last 30 days
72%
positive
Survey response rate
68%
responded
Short, one-tap surveys sent by SMS & email — answered in seconds, not skipped.
Integrations
Plug into what you already use.
Connect your review platforms, POS, or e-commerce stack in under a minute — plus a public API, embeddable widgets, and QR codes for capturing feedback anywhere.
Up and running in 3 minutes
No technical setup. No developer. No training your team.
Your reviews are piling up. Your agent's ready.
Three minutes to set up. Zero minutes to maintain.
Start FreePlans start at $99/mo — see full pricing