Effective Date: Jan 1st, 2025

Privacy Policy

At FeedbackRobot, we are committed to protecting your privacy and ensuring the security of the data you entrust to us. This Privacy Policy explains how we collect, use, and protect information when you use our website (www.feedbackrobot.com) and our AI-powered reputation management services.

1. Information We Collect

We collect several categories of information to provide a seamless AI-driven experience:

  • Account Information: Name, email address, company name, and billing information provided during registration.

  • Third-Party Platform Data: To provide our monitoring and response services, we collect data from third-party platforms you connect to FeedbackRobot (e.g., Google Business Profile, Yelp, TripAdvisor, Facebook). This includes review text, reviewer names, and ratings.

  • AI Input Data: Any text, customer feedback, or survey responses you upload or receive through the platform, which our AI processes to generate "AI Resolutions" or summaries.

  • Usage and Technical Data: IP addresses, browser types, device identifiers, and interaction data (clicks, time spent on features) collected via cookies and similar tracking technologies.

2. How We Use Your Information

We utilize your data for the following purposes:

  • Service Delivery: To monitor reviews, generate AI-driven responses, and automate feedback surveys.

  • AI Improvement: To refine our machine learning models and improve the accuracy of our feedback analysis (data used for this purpose is typically aggregated and de-identified).

  • Communication: To send system updates, security alerts, and support responses.

  • Personalization: To tailor the dashboard experience and social proof widgets to your business needs.

3. Data Sharing and AI Processing

We do not sell your personal data. We share information only in the following circumstances:

  • AI Sub-processors: We use third-party AI infrastructure providers (such as OpenAI or Anthropic) to process text and generate responses. Data sent to these providers is encrypted and governed by strict data processing agreements.

  • Service Providers: We share data with trusted vendors who manage our hosting (AWS/Google Cloud), payment processing (Stripe), and analytics.

  • Third-Party APIs: When you post an "AI Resolution," your data may be transmitted to the respective platform (e.g., Google or Yelp) to fulfill the action you initiated.

  • Legal Requirements: We may disclose information if required by law or to protect the safety and rights of FeedbackRobot and its users.

4. Data Security

We implement industry-standard security measures to protect your data.

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. International Data Transfers

FeedbackRobot is based in the United States. By using our service, you acknowledge that your information may be transferred to and processed in servers located outside of your resident country. We comply with recognized frameworks for international data transfer to ensure your data remains protected.

7. Your Privacy Rights (GDPR, CCPA & CPRA)

Depending on your jurisdiction, you have the following rights:

  • Access & Portability: Request a copy of the data we hold about you.

  • Correction & Deletion: Update inaccurate info or request the permanent deletion of your account and associated data.

  • Opt-Out: Object to certain processing activities or opt-out of marketing communications.

  • AI Transparency: Request information regarding how our AI logic processes your customer feedback.

To exercise these rights, please contact support@feedbackrobot.com.

8. Data Retention

We retain your account information and customer feedback data for as long as your account is active. If you close your account, we will delete or anonymize your data within 30 days, unless retention is required for legal or regulatory compliance.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our AI technology or legal requirements. Significant changes will be notified via your account dashboard or email.

10. Contact Us

For any questions regarding this Privacy Policy or our data practices, please contact our Data Protection Team:

Email: support@feedbackrobot.com Official Website: www.feedbackrobot.com/contact