Survey Library

Support Feedback Surveys

These surveys collect feedback from customers who use support services, focusing on their experience with support teams, issue resolution, and overall satisfaction. They help gather detailed support feedback to enhance customer support and improve service quality and efficiency.

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Support Ticket Resolution Feedback

This survey collects feedback on the effectiveness and timeliness of support ticket resolutions, helping to improve customer support services.

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Technical Support Staff Feedback

Gathers insights on the professionalism, knowledge, and helpfulness of technical support staff, ensuring high-quality assistance.

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Knowledge Base Article Feedback

Collects feedback on the usefulness and clarity of knowledge base articles, helping to enhance self-service resources.

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Live Chat Support Feedback

Assesses customer satisfaction with live chat support, including response times, communication quality, and resolution effectiveness.

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Remote Assistance Feedback

Gathers opinions on the quality and effectiveness of remote support services, ensuring timely and accurate assistance.

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On-Site Support Feedback

Collects feedback on the professionalism and effectiveness of on-site support services, ensuring high standards of service delivery.

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Support Response Time Feedback

Assesses customer satisfaction with the speed of support response times, helping to improve service efficiency.

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Troubleshooting Process Feedback

Gathers insights on the effectiveness and clarity of the troubleshooting process, ensuring accurate and timely problem resolution.

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Product Knowledge Feedback

Collects feedback on the support staff's knowledge of the product, ensuring they can provide accurate and helpful information.

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Support Overall Satisfaction Survey

Provides a comprehensive overview of customer satisfaction with overall support services, identifying key areas for improvement.

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